Privacy Policy

Vicky Anne Coaching
Data Controller: Vicky Howard, trading as Vicky Anne Coaching
Email: hello@vickyannecoaching.com

Effective Date: September 2026

This Privacy Policy explains how Vicky Anne Coaching collects, uses, stores and protects personal information when you use the website or engage with coaching services.

Vicky Anne Coaching is committed to respecting your privacy and handling your personal information responsibly and in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. The Personal Information We Collect

Depending on how you interact with Vicky Anne Coaching, we may collect the following personal information:

Name
Contact information, including email address and telephone number
Address
Age or date of birth
Gender
Occupation
Marital status
Previous coaching experience
Information about current therapy or other relevant professional support
Emergency contact details
Information about how you heard about Vicky Anne Coaching
A personal or life summary that you choose to provide to help inform the coaching relationship
Information you choose to share during coaching sessions
Payment and invoicing information

We only collect information that is relevant to the provision and administration of our services.

2. How We Collect and Use Your Information

Your personal information may be collected:

When you contact us by telephone, email or other means
When you make an enquiry about coaching
When you complete our client information form
When you provide a personal or life summary
When you enter into a Coaching Agreement
When you use our coaching services
When you make payments or receive invoices
When you use our website

We use your information to:

Respond to enquiries
Determine whether coaching may be suitable for you
Provide and manage coaching services
Communicate with you about your coaching
Understand your circumstances and the experiences you choose to explore
Maintain appropriate coaching records
Arrange appointments and manage cancellations or rescheduling
Process payments and issue invoices
Provide appropriate support within the coaching relationship
Meet legal, accounting and administrative requirements
Maintain and improve our website and services

3. Marketing

Vicky Anne Coaching does not currently operate a regular email marketing or newsletter service.

We will not use your personal information for marketing purposes unless we have a lawful basis to do so and, where required, your consent.

You may contact us at any time at hello@vickyannecoaching.com if you have questions about how your information is used.

4. Cookies and Automated Data Collection

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function. Other cookies may be used to understand how visitors use the website and to improve the user experience.

Where required, you will be asked to provide consent for non-essential cookies when you visit the website.

You can update your preferences through our cookie settings tool or manage cookies through your browser settings.

Our website may also collect technical information such as your approximate location, IP address, browser type, device type and screen resolution. This information may be used to understand website usage, maintain website security and improve the website.

5. Who We Share Your Data With

We may share personal information with trusted third parties where this is necessary to operate the business and provide our services, including:

Email and communication providers
Website and hosting providers
Online video or communication platforms used for coaching
Payment and banking providers
Accounting or other professional service providers where necessary
Data storage and software providers

We do not sell or rent your personal information.

We may also disclose personal information where required by law or where necessary to protect someone's vital interests or otherwise comply with a legal obligation.

6. Legal Basis for Processing Your Data

Under UK GDPR, we process your personal information using the lawful basis that is appropriate to the purpose for which it is being used.

This may include:

Contractual necessity: where processing is necessary to provide coaching services, communicate with you about those services, manage appointments and payments, and fulfil the Coaching Agreement.

Legitimate interests: where processing is necessary for the reasonable operation and administration of Vicky Anne Coaching, maintaining appropriate records, protecting the business and maintaining the website.

Legal obligation: where we need to process or retain information to comply with a legal or regulatory requirement, such as accounting or tax obligations.

Consent: where you have voluntarily provided consent for a particular use of your information.

You may withdraw consent where we are relying on consent as the lawful basis for processing.

Information you choose to provide about current therapy or other relevant professional support will be handled appropriately and only used where relevant to the coaching relationship.

7. International Data Transfers

Some of our service providers may process or store personal information outside the UK.

Where this happens, we will ensure that appropriate safeguards are in place where required under UK data protection law to protect your personal information.

8. How We Protect and Store Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Client information may be stored electronically on password-protected devices and through secure software or cloud-based services.

Where hard copies are used, they will be stored securely and disposed of appropriately when no longer required.

9. Data Retention

We keep your personal information only for as long as necessary for the purposes for which it was collected, including providing coaching, maintaining appropriate records and meeting legal, accounting or other requirements.

The length of time information is retained will depend on the type of information and the purpose for which it is held.

When information is no longer required, it will be securely deleted, destroyed or shredded where appropriate.

10. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Access your personal information
Ask us to correct inaccurate or incomplete information
Request deletion of your information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain processing
Request data portability where applicable
Withdraw consent where we are relying on consent as the lawful basis for processing

You can contact us at hello@vickyannecoaching.com to exercise your rights or ask questions about how your information is handled.

We will respond to requests within the timescales required by applicable data protection law.

11. Use of the Site by Young People

Vicky Anne Coaching provides coaching services to young people aged 16 and over.

The website is not intended for children under the age of 16.

Where coaching is provided to a young person, the relevant arrangements and consent requirements will be discussed before coaching begins.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, the way we handle personal information or changes in applicable law.

The current version will always be published on this website.

13. How to Complain

If you have concerns about how we handle your personal information, please contact us first at:

hello@vickyannecoaching.com

You also have the right to complain to the UK supervisory authority for data protection:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113

Website: https://ico.org.uk/